Return & Refund Policy

  1. An order is confirmed, only after payment is made from buyer side. Verbal/ text assurance of purchase is not considered as booking done and MyStylERA can’t be hold responsible if the item is sold out already before the final payment is received

  2. Send payment screenshot over WhatsApp or email to confirm your order and wait for our confirmation message if the saree is purchased through offline method

  3. In an unlikely situation, even though you have made the payment, the item might have got sold out already (due to lack of real-time tracking update). MyStylERA will process full refund of your money within 3 working days of such incident

  4. Once a booking is done/ payment made against an item and a confirmation message is received from our end, there will be No Refund of the money further

  5. Partial amount/ booking amount paid for an item is adjusted with that specific item only and cannot be adjusted with other item while making final payment. Your booking amount will not be refunded if you cannot make the full payment within the agreed timeline for any reasons

  6. Refund is done only when a different item is delivered, or the item delivered has any physical damage in it

  7. To claim your refund for damaged/ wrong item, please follow the below process –

a) Please take video while opening the parcel. Video must be clear. Without proper video, no refund or return request will be accepted

b) Most important u should show the address portion and all four sides before opening the parcel, if u didn't show Addressee details and if it's not clear, that video will not be acceptable as a proof for refund

c) Video must be starting to end without any pause in the middle

d) The discrepancy should specifically and clearly be shown in the video

e) Slight deviation on color or little deviation in design/ weaving mistakes for handmade work will not be considered as physical discrepancy and not considered for any Refund. Some smudges are common for hand dyed items. Also, quality complaints are not considered for refund, you are expected to be doubly sure on the quality while making the purchase

f) If there is a replacement item available at our end, we will send the same for any physically damaged items once the return request is made. Refund is made only when there is no replacement item available

g) The damaged/ wrong item needs to be returned within 24hrs of receiving the parcel. Share the return shipment tracking details as proof of return along with the video as mentioned above. Item returned after 24hrs of receiving will NOT be considered for any refund/exchange. MyStylERA will not pay for the return shipment

h) If you are a reseller and your customer is raising concern, the same policy mentioned above applies

8. We try to dispatch your item within 5-7 working days post making the full payment for your order. However, due to unforeseen circumstances sometimes the dispatch might get delayed. We will communicate the same to you on time. We expect full cooperation from your end on any such cases

9. Any concerns/ complaints on MyStylERA service, needs to be raised ONLY through email (pbg@mywebera.com) or over our official WhatsApp channel. Complaints raised on social media platforms are not considered and MyStylERA is not responsible to take any action on those. MyStylERA holds the right to raise legal defamation case against the individual/ company in any such cases of social media complaint/concerns raised.